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To: Michael Caiola, CBI
From: Lily

Dear Michael – Just wanted to thank you for yesterday; you did a wonderful job and went beyond the call of duty to help us. We are amazed at how well the shower door closes and how great the grouting looks.

We definitely want to use your services for the mirrored door. I’ll call you over the holiday season, as you suggested. In the meantime, I’ll contact your referral, Rocky, to do our access panel.

Thanks again and speak to you soon.

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